Sections
Overview
These Billing Terms & Conditions explain how Theater Haven presents prices, accepts payments, processes transactions, handles shipping-related charges, and addresses billing questions for purchases made through theaterhaven.com.
Theater Haven is an independent online retailer of home theater seating, sofas, recliners, entertainment centers, and related home furnishings. We sell products supplied through participating vendors and fulfillment partners. Payments are made through the secure payment methods displayed in our Shopify-powered checkout.
Before placing an order, review the products, quantities, delivery option, applicable taxes, discounts, and final total shown at checkout. These billing terms operate together with the terms applicable to your order, the Shipping & Delivery Policy, the Return & Refund Policy, and applicable consumer laws. Nothing in this document limits non-waivable rights.
1. Scope and Merchant Information
Theater Haven is the merchant selling products offered through theaterhaven.com. These terms apply to online purchases and payment-related interactions conducted through our store, including account or order billing questions, available installment methods, cancellation-related payment adjustments, and refunds.
Independent payment processors, financing providers, and carriers may operate under their own terms for services they provide. Their independent rules do not remove Theater Haven's responsibilities to customers under applicable law.
Our business contact information is provided in Section 24.
2. Product Pricing
Product prices are displayed on the relevant product page and again during checkout. Prices are subject to change before an order is placed, including when a supplier updates its costs, availability, or product specifications. The price applicable to an accepted order is the price confirmed for that purchase, subject to lawful adjustments approved by the customer or correction of an error through an appropriate refund or cancellation.
Prices for separate product configurations, finishes, dimensions, quantities, or optional features may differ. Check your chosen variation, item count, and other selections before submitting payment. Unless stated otherwise, prices do not include optional services, charges, or taxes that are separately and clearly presented at checkout.
3. Currency and Final Checkout Total
Prices and transaction totals are shown in the currency selected and supported by the store's checkout. If your bank or payment provider uses another currency, it may apply its own exchange rate or foreign transaction charge under its agreement with you. Theater Haven does not control those independent bank charges.
Before you authorize payment, checkout presents the merchandise amount, any valid promotional discounts, applicable taxes, any additional delivery or service charge, and the resulting order total. Review this information carefully. If any amount is unexpected, contact us before completing the purchase.
4. Accepted Payment Methods
Theater Haven accepts the payment methods made available to your order through our Shopify-powered checkout. Available options can vary by product, billing address, customer location, payment provider, or transaction eligibility.
We do not guarantee that a particular card, digital wallet, bank payment service, installment provider, or other method will be available on every order. A payment option is available only when it is presented and accepted through the checkout process. Follow the provider's displayed requirements when authorizing payment.
5. Payment Authorization, Capture, and Settlement
By submitting an order and authorizing payment, you permit the applicable processor to authorize or charge the selected payment method for the amount shown at checkout, subject to the provider's terms and applicable law.
Your bank may display a temporary authorization or pending transaction before the final charge is posted. The timing of authorization, capture, and settlement can depend on the payment method and checkout configuration. A temporary authorization is not necessarily an additional completed payment.
If a payment attempt is declined, expires, is reversed, or cannot be verified, we may ask you to select an available alternative through secure checkout. We will not request a card security code or full card details through ordinary support email.
6. Order Placement and Acceptance
Submitting an order is a request to purchase the selected merchandise. An automatic order acknowledgement confirms that we received the transaction details, but supplier availability, payment authorization, address eligibility, and order verification may still need to be confirmed.
If an accepted order cannot be supplied as agreed, or if a material problem prevents fulfillment, we will contact you with the applicable resolution, including cancellation and a refund when required or appropriate. A later price change is not grounds for charging an additional amount to an already accepted order without your authorization or another lawful basis.
7. Sales Tax and Other Government Charges
Any sales or other transaction tax that Theater Haven is required to collect is calculated or otherwise disclosed during checkout based on the relevant product, delivery location, tax rules, and available transaction information. Taxes collected by the store will be included in the final total before you submit payment.
Some purchases or destinations may be subject to legally required charges administered by independent authorities, carriers, or payment providers. We will identify charges we collect at checkout as applicable. If a customer claims a valid tax exemption, supporting documentation and lawful verification may be required before it can be honored.
8. Free Standard Shipping
Theater Haven advertises free standard shipping as part of its customer delivery offering. When a selected product can be delivered by the available standard service to an eligible destination, that standard delivery option is provided at no additional shipping charge to the customer and should be displayed as free during checkout.
Delivery availability depends on the specific merchandise, destination, carrier capability, and supported service area. A product requiring specialized freight handling may have a particular standard delivery level such as curbside or another clearly identified service. The exact included service is determined by the available shipping method and applicable order information.
Free standard shipping applies to the supported standard service. It does not automatically include optional upgraded handling, assembly, white-glove service, room-of-choice placement, or other services that are expressly priced separately. Customers should review the Shipping & Delivery Policy for further delivery information.
9. Upgraded Delivery and Optional Services
Where offered, optional services such as premium freight handling, expedited delivery, white-glove service, room-of-choice delivery, installation, assembly, or packaging removal may cost extra. The availability and price of an upgrade depend on the product, carrier, supplier, address, and services actually offered for that order.
Any optional charge imposed by Theater Haven for a selected upgrade will be presented for review before it is added to the order total. Do not assume an optional service is included solely because the merchandise is large or because standard delivery is free.
10. Shipping Estimates and Billing
Processing and delivery schedules are addressed in the Shipping & Delivery Policy. An advertised delivery estimate, including a standard transit estimate measured after the supplier ships the item, is not an authorization for an undisclosed payment or additional delivery fee.
If a delivery service, destination, or access requirement creates a charge that was not agreed to at checkout, Theater Haven will contact you to explain the situation and any available resolution before seeking to collect an additional amount, subject to applicable law and the terms of the purchase.
Any charge for delivery changes initiated by the customer, redelivery, storage, or special access must be evaluated under the applicable disclosed terms and the circumstances involved.
11. Discounts, Promotions, and Savings
Valid promotional offers, discount codes, and special purchase conditions apply according to the terms presented for each promotion. Promotions may have eligibility requirements, start and end dates, usage limits, product exclusions, or restrictions on combining offers. Such conditions should be disclosed where the offer is presented.
A message such as “Save” or a displayed comparison price should reflect an actual, supportable pricing reference when used to represent a discount. Promotional language does not change the final amount shown and approved in checkout. If a promotion fails to apply as expected, contact Theater Haven before completing the purchase so we can review its applicable terms.
Discounts or special terms do not override statutory rights or authorize charges not agreed to in the transaction.
12. Pricing Errors and Listing Corrections
Although we work to display accurate product descriptions and prices, an error may occur in a listing, price, option, tax treatment, discount, availability, or other checkout information. We may correct inaccurate information as allowed by law.
If a material error affects a submitted or accepted transaction and prevents the order from being fulfilled on the presented terms, we will explain the issue and provide the appropriate options, which may include an authorized correction, cancellation, or refund. We will not silently charge a different price after purchase without a valid authorization or lawful basis.
13. Inventory, Supplier Confirmation, and Fulfillment
Items offered through Theater Haven may be supplied by independent fulfillment partners. Supplier availability can change between browsing, placing an order, and confirming fulfillment. Payment processing and product reservation may occur through different systems and are not always simultaneous.
If merchandise becomes unavailable or a supplier cannot fulfill the accepted transaction, we will review alternatives where appropriate and communicate with you. A substitution, change in the paid price, or replacement item should not be treated as accepted without any customer approval required by law or the purchase terms. A qualifying cancellation will result in the legally required refund.
14. Customer Billing Information and Address Accuracy
Customers should provide current and accurate billing, contact, and delivery information. An incorrect address or contact detail may cause payment verification problems, order holds, failed delivery attempts, or delays.
If a material detail needs correction, contact us as promptly as possible. Changes to delivery information may be limited once a supplier or carrier has processed the shipment. Any potential redelivery or related charge will be considered under the disclosed purchase terms and applicable law.
Do not provide another person's payment information without appropriate authorization.
15. Fraud Screening and Payment Verification
Shopify and payment service providers may carry out fraud checks, transaction monitoring, verification procedures, and other security measures. We may request reasonable confirmation of order information, or delay or decline an order where a transaction cannot be safely validated, subject to law.
Any verification process should be proportionate and use appropriate secure channels. We will not require customers to email full payment-card numbers, card security codes, or account passwords. If a suspicious payment or unauthorized charge is suspected, contact us and your payment provider promptly.
16. Financing and Installment Payments
If checkout offers an installment plan, buy-now-pay-later option, or other financing method, the available provider determines its underwriting and eligibility requirements, payment schedule, interest or fee arrangements, late-payment rules, and any applicable financing terms.
Theater Haven does not guarantee financing approval or independently set the provider's financing costs. Customers should read the full offer before accepting it, including the total financed amount, scheduled installments, any required down payment, interest, late fees, and other provider obligations.
Where a financed purchase is refunded or canceled, adjustments to the financing arrangement may be administered by the financing provider. Contact that provider about the status of the financing account and Theater Haven about the underlying merchandise transaction.
17. Order Changes and Voluntary Cancellations
Contact us promptly if you wish to change a product, delivery detail, quantity, or order, or request a cancellation. Whether a voluntary change can be made depends on the transaction status, supplier confirmation, packing, dispatch, customization, and any applicable order terms.
An item that has entered fulfillment or shipment may be subject to return rather than cancellation procedures. Any applicable charges or conditions for a voluntary change must be lawful and consistent with disclosures made for the purchase.
For canceled unshipped or otherwise nonfulfilled merchandise, Theater Haven will issue any refund required by applicable law, including under federal rules governing internet merchandise orders. The Return & Refund Policy provides further information.
18. Returns, Exchanges, and Refund Eligibility
Our Return & Refund Policy governs customer requests to return or exchange merchandise, including change-of-mind requests, delivery damage, defects, incorrect merchandise, freight pickups, and supplier-dependent voluntary return terms.
Theater Haven offers an Easy Return Process for requesting assistance. This does not mean that every product qualifies for a universal voluntary-return period or free return freight. Any eligible return charge or deduction depends on the product, the terms applicable to the purchase, and applicable law.
Nothing in this billing document restricts statutory remedies for damaged, defective, undelivered, or materially misdescribed goods.
19. How Approved Refunds Are Issued
When a refund is approved, Theater Haven will initiate the applicable refund through the original payment processor or another appropriate method consistent with the transaction and law. Depending on the reason for the refund, verification, return receipt, or inspection may be necessary before issuing a voluntary-return refund.
Once issued, the date funds appear in an account can depend on the card issuer, bank, wallet service, or financing provider. Pending authorizations may disappear without posting as finalized charges, and their release time is determined by the relevant payment provider.
Where the law requires a prompt refund for a canceled unshipped order or another qualifying event, those legal time requirements take precedence over voluntary-return inspection procedures.
20. Partial Refunds, Adjustments, and Multi-Item Orders
Where only some merchandise is canceled, returned, or affected by an issue, a refund may be calculated for the relevant item or portion of the order, taking into account the actual purchase price, proportional discounts, applicable taxes, and lawful, disclosed charges.
Orders with products from multiple suppliers may ship separately, but the approved payment total and any later adjustment remain subject to the applicable order terms. If a refund or adjustment is required, we will explain the affected items and amounts where reasonably practicable.
We will not use an undisclosed deduction to withhold money that must be returned under applicable law.
21. Failed Payments, Duplicate Authorizations, and Charge Discrepancies
If checkout shows an error, your payment is declined, or you believe you were billed more than once, review the posted transactions and any separate pending authorizations in your payment account.
Contact Theater Haven with your order number, the approximate transaction date, and the discrepancy, but do not email a complete card number or security code. We can review the order payment status and coordinate with the relevant payment provider where appropriate.
A pending authorization may not represent a completed second charge. Banks and card issuers determine when unused authorizations are released. If there is a confirmed erroneous charge, we will work toward an appropriate correction or refund in accordance with law.
22. Chargebacks and Payment Disputes
If you believe a payment is incorrect, unauthorized, or related to an unresolved transaction problem, you may contact Theater Haven for assistance and may also exercise any applicable dispute rights with your card issuer, bank, or payment provider.
We may provide relevant transaction, delivery, and communications records to the processor to respond to a formal payment dispute. A dispute may be handled under the payment provider's independent rules and timelines.
Nothing in these terms prevents you from exercising rights provided by the Fair Credit Billing Act or other applicable payment protection laws. Theater Haven does not assess a chargeback penalty solely for a customer lawfully exercising a protected dispute right.
23. Invoices, Receipts, and Account Statements
Order confirmations, receipts, and applicable payment records may be delivered electronically to the address associated with your purchase or made available through your customer account, when supported. Check these records for the item description, amount, taxes, delivery selection, and payment status.
If you need a copy of an order confirmation, an explanation of a transaction, or assistance identifying a charge, contact our support team. For privacy and fraud prevention, we may verify your relationship to the relevant purchase before sharing billing records.
24. Billing Assistance, Consumer Rights, and Business Contact
For payment questions, cancellations, refund status inquiries, discrepancies, or clarification of a charge, contact Theater Haven and provide your order number and a short explanation of the issue.
- Business: Theater Haven
- Website: theaterhaven.com
- Email: help@theaterhaven.com
- Phone: (269) 718-3399
- Customer Service: theaterhaven.com/pages/contact
- Mailing address: 126 E Kilgore Road, STE 400, #497, Portage, Michigan 49002, United States
This is the business correspondence address, not a product return destination. Please obtain product-specific return instructions before shipping merchandise.
These terms may be revised to reflect changes in our services, payment technologies, or legal obligations. Updates do not retroactively remove rights attached to an existing purchase. Nothing in this policy excludes, reduces, or waives rights that cannot lawfully be limited.