Returns & Exchanges
Need help with an item you ordered? Start from your order history or contact our customer service team.
Easy Return Process
Need to request a return? Start from your order history or contact our team at help@theaterhaven.com. Include your order number and the item you'd like help with. We'll review the request and guide you through the next steps.
Our standard return request window is 30 calendar days after delivery for eligible unused, unassembled items in original packaging. Change-of-mind returns carry a 15% restocking fee plus customer-paid return transportation. Refunds are processed within 10 calendar days after receipt at the authorized return destination. Some products have shorter supplier windows disclosed before purchase. See our Return & Refund Policy for full terms. Please do not send anything back without instructions. Applicable legal rights remain unaffected.
How to request assistance
1. Find your purchase. Sign in to view your order information and any available return options.
2. Ask for next steps. If you cannot request a return through your account, email help@theaterhaven.com with your order number and the item in question.
3. Wait for instructions. We will confirm the disclosed return terms, destination, and shipping or freight arrangements for your item. Please do not ship a return without first receiving instructions.